Mobile / Slots
These terms set out the rules that apply when you open and use a 999x account, including how transactions work with JazzCash, Raast, and Debit Card, and what we expect from you and what you can expect from us. Access and eligibility depend on local law and are available only where permitted in your region.
By creating a 999x account you confirm that you have read these terms and that you meet the eligibility conditions applicable in your region. We do not make representations about legal access in jurisdictions where online gaming is restricted — if you are unsure whether access is permitted where you are, check your local laws before proceeding. These terms govern everything that happens through your account: the games you load, the amounts you move through JazzCash, Raast, or a linked Debit Card, and any communication you have with our support team. We may update these terms when platform conditions change. The version shown in your account dashboard after login is always the current version. If a material change affects your account, we will notify you through the contact method registered to your account before the change takes effect. Continued use of your account after that point means you accept the updated terms. If you do not accept a change, you may close your account by contacting support.
Wallet transactions via JazzCash are subject to these terms and to the transaction limits shown in your account deposit section.
Raast transfers follow the same account-level rules. The current limits and verification steps are shown inside your account wallet.
Debit Card deposits are processed under these terms. Your card issuer's own policies also apply independently of ours.
Not everything falls under these terms. Knowing the boundary helps you find the right place to raise a question — whether that is with us directly or with a third-party service you use alongside your account.
These terms cover your right to open, use and close a 999x account, including login credentials, session behaviour and account suspension. Access depends on local law and eligible region.
All amounts moved in or out of your account wallet — via JazzCash, Raast, Debit Card or bank transfer — fall under these terms. The limits visible in your wallet section apply.
Game content supplied by studios such as Pragmatic Play, PG Soft and Habanero is governed by its own studio licensing. We make that content available; we do not set the underlying game rules.
External payment providers, your mobile network and your device operating system are not covered by these terms. Disputes about those services go directly to the relevant provider.
These terms are not one-sided. You have concrete actions you can take at any point while your account is active. Your transaction history — every JazzCash, Raast, or Debit Card movement — is stored in your account wallet and available to review after login. If your registered email or phone number changes, update the account details section directly; we cannot process notifications to outdated contact information. For questions about a specific transaction or account decision, raise a ticket through support and quote the transaction reference shown in your wallet. We aim to acknowledge every query raised through the support channel. If you believe an account action was applied incorrectly, you can request a formal review by contacting support in writing and referencing the relevant account activity date.
Every transaction in your wallet is logged with a reference number. Open your account dashboard after login to see the full history and export it if needed.
Update your registered name, email or phone number inside the account settings section. Changes may require identity verification as shown in those fields.
Use the support channel to submit a written query. Quote your account ID and the transaction reference so our team can locate the record without delay.
If you disagree with an account decision, contact support in writing. State the date of the action and the outcome you are requesting, and we will respond through your registered contact.
If something in these terms is unclear, or if an account action does not match what you read here, contact us through one of the channels below. For wallet-related queries — including JazzCash or Raast transactions — include the reference shown in your account history so we can pull the correct record.
Open the chat widget from any page while logged in. Quote your account ID at the start so the agent can access your records immediately.
Send a written query to our support address listed on the Contact page. Include your account ID, the date of the event and the specific term you are asking about.
The Help section inside your account dashboard contains a direct ticket form. Submissions made there are linked to your account automatically.
Your account data is held for as long as your account is active and for the period required by applicable record-keeping obligations after closure. We use cookies to maintain your login session and to remember your wallet preferences — the cookie settings panel in your browser lets you manage non-essential cookies at any point. Account security is your shared responsibility: keep your login credentials private and contact support immediately if you suspect unauthorised access. We do not share your personal account data with game studios. Studios like Spadegaming and JDB receive only the game session signals needed to run the game you have opened.
Account records are kept while your account is active and for the legally required period after closure. You may request a summary of what we hold by contacting support in writing.
We use session cookies to keep you logged in and to retain your wallet method preference. Manage or clear non-essential cookies through your browser settings at any time.
You are responsible for keeping your credentials private. If you notice an unrecognised login, contact support immediately and we will help you secure the account.
To request correction or deletion of account data, contact support in writing. We will confirm the action available under applicable law within a reasonable period.
These are the questions we hear most often about account rules, data handling and how to act on your rights. If your question is not here, the support channel is the right next step.
Yes, we update these terms when platform or legal conditions require it. We notify you through your registered contact before a material change takes effect. The version currently in force is always shown in your account dashboard after login — not an archived version.
Every amount moved through your account wallet falls under these terms — whether you are depositing via JazzCash, transferring through Raast, or using a linked Debit Card. The transaction limits and verification steps shown inside your wallet section also form part of these terms.
Yes. If we notify you of a change you do not accept, contact support before the effective date and we will close your account. Any balance in your wallet at that point is handled according to the closure process shown in your account settings.
Log in and open the wallet section of your account dashboard. Every deposit and withdrawal is listed with a reference number and date. You can raise a support ticket quoting that reference if a specific transaction needs clarification.
We retain your records for the period required by applicable law after account closure. You can request a written summary of what we hold by contacting support. Deletion requests are handled within the constraints of those legal retention obligations.
Game rules — including prize structures, bet ranges and feature mechanics — are set by the studio that supplies the title. Studios like Pragmatic Play, PG Soft and Habanero each publish their own game rules. Our terms cover your account and wallet; the studio's published rules cover how the game itself operates.