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This page sets out the legal framework that governs your use of 999x — covering account access, your rights under our policy, and how we handle the data and transactions linked to your wallet. Availability depends on local law and is accessible only where permitted in your region.
Our legal position is built around one principle: we tell you exactly what we collect, how we use it, and where you can push back. When you create an account on 999x, the data attached to that account — your login credentials, wallet transactions processed through JazzCash, Raast or Debit Card, and your session activity — is held under the terms described on this page. We do not share personal account data with third parties for marketing without your explicit consent. Transaction records linked to your JazzCash or Raast deposits are retained for the period required under applicable financial record-keeping rules, and you can request a copy of your own records at any time by contacting support. Where a payment method is not available in your region, we will not display it as an option in your account wallet. Access to 999x is subject to local law in Pakistan and is available only in eligible regions — if your jurisdiction restricts online gaming, this policy does not override that restriction. Any account opened outside a permitted region may be suspended pending review. We update these terms when our practices or applicable rules change; the version shown on this page is the one currently in effect.
Transaction records for JazzCash deposits are retained per applicable financial rules. You can request your own records through the support channel at any time.
Raast transfers linked to your account are logged at the wallet level. Any discrepancy can be raised directly with our support team using the reference shown in your account history.
Debit card payment data is processed under standard card-handling obligations. We do not store full card numbers; only the last four digits appear in your account transaction log.
Our legal terms apply specifically to the account relationship between you and 999x. They do not extend to third-party services you access through external links, and they do not alter the terms of any payment provider you use. Understanding the boundaries of this policy helps you know where to direct a question — to us, or to the relevant third party.
This policy governs how your 999x account is created, maintained and, where necessary, suspended. It covers login security, account verification steps and the conditions under which access may be restricted based on regional eligibility.
Deposits and withdrawals processed through JazzCash, Raast or Debit Card fall within scope. We record transaction references in your account history; the payment provider's own terms govern the transfer on their side.
Game content supplied by studios such as Pragmatic Play or PG Soft is provided under those studios' own licensing. Our legal terms cover your account's access to that content, not the content's underlying intellectual property.
External links, verification partners and any service not operated directly by 999x are outside this policy's scope. We recommend you read the terms of any third-party service before you share data or make a payment through it.
You are not a passive party here. Several concrete actions are open to you at any point during your account relationship with 999x. You can review the transaction history held against your account by logging in and opening the wallet section — every JazzCash, Raast or Debit Card entry carries a reference number and a timestamp. If any detail in your account profile is incorrect — name spelling, contact number, linked payment method — you can request a correction by submitting a support ticket with the updated information and a document that confirms it. Questions about how your data is used or retained can be sent directly to our policy contact address; we aim to acknowledge receipt and explain the relevant practice. If you believe an account action was taken in error, you can raise a formal query and we will review the record before responding. None of these actions require you to close your account first.
Log in, open the wallet section and check the full transaction history. Each entry shows the payment method used, the reference number and the date — enough detail to match against your JazzCash or Raast statement.
Submit a support ticket naming the field to be changed and attach a document that confirms the correct information. We update the account once verification is complete.
Use the policy contact email to ask how a specific data type is handled or retained. You do not need to close your account or escalate before asking a straightforward question.
If your account was restricted or a transaction was flagged and you believe it was in error, open a support query with the relevant reference. We review the record and respond with the reason or the correction.
For legal and policy questions, use the channels below. General account queries can go through live chat; policy-specific matters such as data requests or account corrections are handled faster when sent to the dedicated email.
Send data requests, correction notices or policy questions to our dedicated address. Include your account reference and the specific matter so we can route it without delays.
Live chat is available from your account dashboard once you are logged in. Use it for account-access queries, wallet questions related to JazzCash or Raast, and general policy clarifications.
For matters that need documentation — account corrections, formal disputes or transaction discrepancies — open a support ticket. Attach the relevant reference numbers so the review team can act without a follow-up round.
Handling your data carefully is part of running an account-based platform. Here is how each area works on 999x.
Personal data collected at account creation — name, contact details, payment identifiers for JazzCash, Raast or Debit Card — is used only for account management and transaction processing. We do not sell this data. Retention follows the period required by applicable financial and platform rules.
We use session cookies to keep you logged in and to remember your wallet state. Analytics cookies help us understand which categories — slots, live tables, crash games — are opened most, so we can improve navigation. You can manage cookie preferences through your browser settings.
Your account is protected by password authentication and, where enabled, an additional verification step at login. If you notice a login you did not make, use the account security section to change your password and contact support immediately with your account reference.
To update stored data, request a record of what we hold, or ask for data linked to a closed account to be removed, contact us via the policy email listed in the support section. Include your account reference and a description of the change you are requesting.
These are the questions we hear most often about how our legal terms work in practice — account access, data rights, contact process and what happens to your records.
This policy applies where 999x is accessible under local law. Access depends on your region and local regulations in Pakistan. If your area restricts online gaming, these terms do not override that restriction. Check the eligibility notice shown at account registration.
We hold the details you provided at registration, your login history, and transaction records for payments made through JazzCash, Raast or Debit Card. You can request a summary of what is held by contacting us through the policy email with your account reference.
Open a support ticket, name the field that needs correcting, and attach a document that confirms the right information. We process corrections once the document is verified. You do not need to close your account to request a change.
Transaction records — including JazzCash deposits, Raast transfers and Debit Card entries — are retained for the period required under applicable financial rules. If you need a specific record after your account is closed, contact support before that period lapses.
Yes. Send a removal request to the policy email with your account reference and a description of what you want removed. We will confirm what can be deleted and what must be retained under financial record-keeping requirements, then action the rest.
Raise a dispute through the support ticket system. Include the date of the restriction and any reference number shown in your account. We review the record and provide a written response explaining the reason or confirming the correction.